If a long term client calls you that he is terminating his business with you, how to keep a peaceful attitude of mind?
1. Genuinely thank them for their business
2. Ask why they are terminating your services. Is there a rival offer? Were they offended in any way? Listen to and act on their feedback.
3. Make them an offer that is hard for them to refuse. Remember, it is probably easier to offer a special based on a long term relationship than to seek out a new client.
4. Be eager to improve. Listen with a positive mindset to whatever criticism they may have. Learn from it and share it with others in your workplace.
5. Re-evaluate and retool. Can you do things better? Is your product or service wanting? Are you in tune with changing demands?
6. Accept that there is only so much that you can do. Sometimes, you lose a client because the competitor is cheating. He might be using child labor to get lower costs. He might be engaged in piracy or smuggling . Just keep to your values. Continue doing your best and in the long run, the results will be for the best. Many businessmen have found out that in the end, peace of mind and a clear conscience is better than a fast dishonest buck.
1. Genuinely thank them for their business
2. Ask why they are terminating your services. Is there a rival offer? Were they offended in any way? Listen to and act on their feedback.
3. Make them an offer that is hard for them to refuse. Remember, it is probably easier to offer a special based on a long term relationship than to seek out a new client.
4. Be eager to improve. Listen with a positive mindset to whatever criticism they may have. Learn from it and share it with others in your workplace.
5. Re-evaluate and retool. Can you do things better? Is your product or service wanting? Are you in tune with changing demands?
6. Accept that there is only so much that you can do. Sometimes, you lose a client because the competitor is cheating. He might be using child labor to get lower costs. He might be engaged in piracy or smuggling . Just keep to your values. Continue doing your best and in the long run, the results will be for the best. Many businessmen have found out that in the end, peace of mind and a clear conscience is better than a fast dishonest buck.
Source: Peace Center of the Theosophical
Society in the Philippines
Society in the Philippines
Many spiritual teachings,
East and West
Tell us that we shape ourselves
And our world with our thoughts.
FRANCES VAUGHAN
East and West
Tell us that we shape ourselves
And our world with our thoughts.
FRANCES VAUGHAN
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